How to open a dispute
Zocastra
Last Update há 4 meses
You can open a dispute while an order is Delivered (not yet marked Received) or within its warranty window. Go to the order and choose to raise an issue, which freezes the payment while we review.
Both sides submit evidence on-platform and we aim to decide within about 3 days. How it works at https://www.zocastra.com/trade-safe/disputes.